Workers in the Monitoring and Response Service of ATEC24, previously known as the Community Alarm Service, have endured understaffing, changes imposed without consultation and a toxic workplace culture. The service has experienced radical changes recently with the outsourcing of the call handling element of the Monitoring and Response Officers’ (MRO) job.
In much of this, workers have not had an effective voice. By excluding those that do the job on the ground and know the service best, we have seen a host of issues in the service.
Many workers believe the service is being ‘run into the ground’, with long-term understaffing and a refusal to recruit and exclusion from future planning for the service.
Industrial action ballot
As a result of the on-going problems and the urgency of the risks to workers and vulnerable citizens, we are balloting for industrial action in the area.
The ballot went live on 20 July and closes on Wednesday 3 August.
We are calling forContinue reading “ATEC under attack—Unite fights back!”